Operations Lead

1 week ago


San Jose, California, United States Securitas Inc. Full time
About Securitas Inc.:

Securitas Inc., a leading security services company with over eight decades of experience,
is seeking an exceptional individual for its GSOC Operations Lead position.

As an integral part of Securitas' team,
the GSOC Operations Lead plays a pivotal role in overseeing day-to-day operations,
ensuring seamless execution,
promoting excellence,
and fostering continuous improvement.

Main Responsibilities:

• Lead day-to-day operations on designated shifts,
ensuring effective customer communication,
incident escalation processes,
and maintaining high standards.

• Develop,
coach,
counsel,
and support GSOC operators,
fostering growth,
and promoting excellence through continuous improvement.

• Oversee policy implementation,
ensuring adherence,
compliance,
and adherence to industry standards,
fostering best practices.

• Conduct Quality Assurance reviews,
ensuring accuracy,
attention to detail,
and precision in written reports and communications.

• Engage with clients,
analyze incidents,
safeguard assets,
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