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Administrative Coordinator

3 weeks ago

Detroit, Michigan, United States Neighborhood Service Organization Full time

Job Title: Administrative Coordinator

We are seeking an experienced Administrative Coordinator to join our team at Neighborhood Service Organization (NSO). The successful candidate will provide exceptional customer service to clients/patients who arrive at NSO integrated clinics.

Responsibilities:

  • Answer phone calls and process mail and additional requests as needed
  • Greeting clients/patients and other guests arriving to the facility
  • Coordinate and manage check-ins and perform insurance verification
  • Manage co-pay payments and clients/patients account balances
  • Receive packages and process mail
  • Prioritize and deliver messages and incoming requests to clinicians
  • Manage meetings, room reservations, clinician office reservations, etc.
  • Send appointment letters/ make reminder calls each day
  • Scan/ label and upload documentation to electronic system.
  • Distribute and document date signed copies of treatment plans are provided to clients/patients
  • Process referrals, incident reports, medical records requests, and authorizations. Enter authorizations and follow-up with errors
  • Perform other clerical duties such as filing, photocopying, transcribing and faxing
  • Opening clinic building when assigned
  • Courier between facilities
  • Resolve facility issues (e.g. broken printers, copiers, etc.)
  • Manage Check request and invoices

Requirements:

  • High School Diploma or equivalent
  • 1-year minimum experience in an administrative assistant, receptionist, clients/patient/ patient facing or related role.
  • Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
  • Ability to learn additional software
  • Valid Michigan Driver's license/access to private transportation

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.