Automotive Claims Adjuster
4 days ago
Unlock Your Potential as an Automotive Technical Claims Adjuster
About the Role
We are seeking a highly skilled and detail-oriented Automotive Technical Claims Adjuster to join our team at American Auto Shield. As a key member of our claims team, you will be responsible for reviewing contract coverage terms and conditions, adjudicating claims in a cost-effective manner, and providing excellent customer service to every contract holder.
Key Responsibilities
- Answer phones in a courteous and efficient manner
- Review contract coverage terms and conditions
- Review inspection reports
- Provide excellent customer service to every contract holder
- Adjudicate claims in a cost-effective manner
- Enter claims and estimates information into computer claims systems
- Document files to include all key activities regarding estimates, repairs, and evaluation summary reflecting and revisions
- Ensure claim files are properly documented and claims coding is correct
- Provide accurate, courteous, and timely information to all external and internal customers concerning claim status and other claim inquiries
- Conduct and coordinate loss investigations on all claims
- Recommend further action on claims exceeding authority limits
- Review coverage questions and work with supervisor and claim management for approval
- May aide in the training and mentoring of new employees
Requirements
- Strong understanding of how a vehicle operates mechanically
- Knowledge of automotive parts
- Experience in the automotive industry
- Basic Microsoft Office 365 experience
- Basis Internet search engine experience
- Ability to communicate effectively both verbally and in written format
- Excellent customer service skills, and ability to effectively manage a customer phone call
- Strong multitasking skills
- Must be able to pass both a Computer and Typing Skills Assessment
- Hard wired (not Wi-Fi) high speed internet 50 MBPS download/6 MBPS upload
What We Offer
- A challenging career opportunity for claims adjusters, mechanics, and service advisers
- Opportunities to utilize knowledge for potential career advancement
- Competitive compensation depending on previous experience (range of $20 - $28/hr.)
- Additional compensation for Spanish bilingual claims representatives
- Short-term incentive program based on quarterly goals
- Shortened Saturday shift available (work 6 hours, but get paid for 8) with additional compensation
- Strong medical, dental, and vision insurance after the first full month of employment, including a monthly spending account for wellness
- 100% company match, up to 4% of your pay and eligibility to join our 401(k) plan after 90 days of employment
- Vacation/PTO All new employees will accrue 13 days of PTO their first 12 months
- ASE Certifications ($100 bonus for each active ASE certification held)
- California Property & Casualty Adjuster License (incentive pay offered for this license)
- Equipment for a remote working environment
- High levels of autonomy and responsibility
- Work with a small team that makes a huge impact
Location
This position is 100% remote but must reside in one of the states listed below (please do not apply unless you reside in one of these states as your application will not be considered):
- Arizona
- Colorado
- Florida
- Indiana
- Kentucky
- Missouri
- Ohio
- Oklahoma
- Tennessee
- Texas
Why Join Our Team?
We are a growing organization with a strong commitment to providing superior coverage and service to our customers. Our teams combined industry experience, complemented by our partnerships, allows us to develop and deliver products that provide superior coverage and service. We continue to experience tremendous growth which equates to great opportunities for our loyal employees.
How to Apply
If you are a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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