Technical Support Specialist

2 weeks ago


Medina, Ohio, United States Aspen Technology Full time
About the Role

As a Sr. Technical Support Engineer at AspenTech, you will play a critical role in helping our customers achieve superior real-time control, optimization, and management of complex energy networks.

We are seeking an experienced professional to join our team as a Sr. Technical Support Engineer. In this role, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and delivering high-quality training classes.

Your Impact:

  • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
  • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software.
  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
  • Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech.
  • Develop and/or maintain customer-focused training materials for new releases and new applications in the industry.

We Offer:

  • A competitive salary of $120,000 - $180,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a global market-leading company with a blue-chip customer base.
  • A dynamic and supportive work environment with opportunities for growth and development.


  • Medina, Ohio, United States Aspen Technology Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at AspenTech. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer support and training.Key Responsibilities:Provide loyalty-inspiring customer service that drives user engagement and sustains product...


  • Medina, Ohio, United States Open Systems International Full time

    Role SummaryWe are seeking an ambitious and innovative individual to join our industry-leading software support team as an Associate Technical Support Engineer. Based in [location], this role offers a unique opportunity to work with cutting-edge technology, collaborate with diverse teams, and drive improvement in our Engineering software.


  • Medina, Ohio, United States BS&A Full time

    We are seeking a skilled Technical Implementation Specialist to join our team at BS&A Software. As a key member of our Implementation Team, you will play a vital role in the successful implementation of our ERP software in local governments and utility districts across the country.Key ResponsibilitiesLead the discovery, design, and configuration phases of...


  • Medina, Ohio, United States Open Systems International Full time

    We are seeking an innovative thinker with excellent communication skills to join our software support team as an Associate Technical Support Engineer.Your Key Responsibilities:• Work with our customer base to resolve problems and provide consultation with AspenTech's Engineering software.• Deliver high-quality training on our Engineering product line.•...

  • Full Stack Developer

    2 weeks ago


    Medina, Ohio, United States C4 Technical Services Full time

    About the Role:C4 Technical Services is seeking a highly skilled Full Stack Developer - AWS Specialist to join our team. As a key member of our development team, you will be responsible for designing, developing, and deploying high-quality software solutions using AWS technologies.Your primary focus will be on building robust, scalable, and secure RESTful...


  • Medina, Ohio, United States Aspen Technology Full time

    About the OpportunityWe are seeking a highly motivated and experienced Sr. Technical Support Engineer to join our team at AspenTech. As a member of our customer support team, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and delivering high-quality training classes.This is an excellent...


  • Medina, Ohio, United States Open Systems International Full time

    Job Title: Customer Operations SpecialistCompany OverviewAt Open Systems International, we pride ourselves on delivering exceptional customer support and training solutions. Our team is dedicated to helping our clients achieve their goals and build strong relationships with their customers.Job SummaryWe are seeking a highly motivated and organized Customer...


  • Medina, Ohio, United States Medina Township Full time

    Job Title: Administrative Support SpecialistAbout the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Medina Township. This is an exciting opportunity to provide administrative support to the Medina Township Board of Trustees, Fiscal Officer, Zoning Inspector, and Townhall Secretary.About YouTo...


  • Medina, Ohio, United States Hospice of the Western Reserve Full time

    Role OverviewWe are seeking a compassionate and skilled Loss Support Specialist to join our team at the Hospice of the Western Reserve. As a Loss Support Specialist, you will play a vital role in providing bereavement support to families affected by loss.About UsThe Hospice of the Western Reserve is a leading provider of end-of-life care services, dedicated...


  • Medina, Ohio, United States Battered Women s Shelter Full time

    Job Overview: Survivor Support SpecialistThe Battered Women's Shelter is seeking a compassionate and dedicated Survivor Support Specialist to join our team. This part-time position offers a unique opportunity to provide critical support to survivors of domestic violence and make a meaningful difference in their lives.About the Role:This role is responsible...


  • Medina, Ohio, United States Senior Helpers Full time

    About the RoleWe are seeking a Supportive Companionship Specialist to join our team at Senior Helpers.Responsibilities:Assist clients with daily tasks such as grooming and feeding.Provide companionship and engage in activities that promote mental and physical well-being.Monitor clients' health status and report any concerns to the care team.Collaborate with...


  • Medina, Ohio, United States Open Systems International Full time

    Key Responsibilities:Takes initial customer calls and answers general questions regarding company products and services.Determines caller eligibility for technical support and triages calls to technical support teams.Documents customer concerns and works with appropriate resources internally to respond.Facilitates escalations internally.Uses internal...


  • Medina, Ohio, United States Husky Senior Care Full time

    Compensation and BenefitsThe Caregiver Specialist position offers a competitive hourly wage of $26, with guaranteed pay for 10 hours per day (40 hours per week). In addition to a generous salary, our benefits package includes healthcare, dental, and vision insurance, as well as multiple bonus opportunities and paid sick leave.


  • Medina, Ohio, United States Hospice of the Western Reserve Full time

    Job OverviewHospice of the Western Reserve operates with compassion and dedication, striving to alleviate suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving.About the RoleWe are seeking a skilled Bereavement Support Specialist to join our team. This role involves providing bereavement...


  • Medina, Ohio, United States Area Temps, Inc. Full time

    Job Title: Laboratory SpecialistWe are seeking a highly skilled Laboratory Specialist to join our team in the Greater Cleveland area.About the Role:This is a full-time position with an estimated annual salary of $45,000 - $60,000, depending on experience.As a Laboratory Specialist, you will be responsible for managing internal testing procedures and working...


  • Medina, Ohio, United States BS&A Full time

    Job OverviewBS&A Software, a leading provider of market-proven technology solutions, is seeking an experienced ERP Implementation Specialist to join our growing Implementation Team. This role will play a key part in the successful implementation of our cloud-based ERP software in local governments and utility districts across the country.ResponsibilitiesWe...


  • Medina, Ohio, United States Open Systems International Full time

    Job DescriptionWe are seeking a Customer Operations Specialist to support the enablement and operational excellence of our Customer Support and Training Team by taking initial customer calls, determining caller eligibility, and facilitating escalations.About Open Systems InternationalOpen Systems International is a leading provider of innovative solutions...


  • Medina, Ohio, United States BS&A Full time

    Job OverviewWe are seeking a highly skilled ETL Software Development Specialist to join our team at BS&A. The ideal candidate will have a strong background in data analysis, software development, and technical expertise.


  • Medina, Ohio, United States I Am Boundless, Inc. Full time

    Job OverviewI Am Boundless, Inc. is seeking an experienced Office Management Specialist to oversee the administrative functions of our organization.This role involves providing high-level administrative support to our senior leadership team, ensuring the smooth operation of our office.Responsibilities:Assist with general clerical duties, such as data entry,...

  • Software Developer

    2 weeks ago


    Medina, Ohio, United States C4 Technical Services Full time

    About the RoleWe're seeking a skilled Software Developer - RESTful APIs to join our team at C4 Technical Services. As a key member of our team, you'll be responsible for designing and developing high-performance, secure RESTful APIs using AWS Lambda.**Responsibilities:**Build scalable, secure RESTful APIs that meet third-party requirements.Contribute to...