Technical Implementation Specialist

1 week ago

Medina, Ohio, United States BS&A Full time

We are seeking a skilled Technical Implementation Specialist to join our team at BS&A Software. As a key member of our Implementation Team, you will play a vital role in the successful implementation of our ERP software in local governments and utility districts across the country.

Key Responsibilities
  • Lead the discovery, design, and configuration phases of customer implementations.
  • Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
  • Map customers' existing business processes and legacy system data to our ERP system.
  • Partner with customers to perform data validation following conversion of master data and historical transactional data from their legacy systems.
  • Configure and customize ERP systems in line with clients' operational methods and our recommended practices.
  • Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
  • Deliver exceptional customer support and address client concerns throughout the implementation process.
  • Collaborate with various team members, including Project Managers, Data Conversion team members, and Implementation & Training Specialists.
Required Skills and Qualifications
  • Bachelor's degree in business, accounting, finance, information systems, or equivalent work experience.
  • Minimum 3 years' experience in hands-on implementation of complex SaaS ERP systems, preferably in GovTech/Municipalities.
  • Specific domain knowledge in one or more areas of ERP systems, such as core financials or HRMS/Payroll. Knowledge in municipality-specific functions such as utility billing and community development is a plus.
  • Keen eye for detail, able to quickly identify potential issues in customer configuration and/or data conversion issues.
  • Some technical proficiency preferred (Excel, basic SQL scripting, etc).
  • Strong communication skills, both written and verbal, are essential.
  • Excellent customer-facing skills with the ability to simplify technical aspects for non-technical users.
  • Ability to manage stress and anxiety levels in complex and fast-paced environments.
  • Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
  • Ability to travel to customer sites for kickoff meetings and other ad-hoc activities (up to 25%).
  • Valid driver's license.
Estimated Salary: $80,000 - $110,000 per year

At BS&A, we offer a highly competitive compensation and benefit package, including:

  • Competitive pay
  • Health Insurance – BCBS of Michigan – Employer-paid premium
  • Health Savings Plan – Employer contributes 75%
  • Dental Insurance – Employer-paid premium
  • Vision Insurance – Employer-paid premium
  • Retirement – 401(k) – Employer-paid
  • Retirement – 401(k) – Employer matches 50% of team member contribution
  • Paid Parental Leave
  • Disability Insurance – Employer-paid premium
  • Life Insurance – Employer-paid premium
  • Generous PTO and Holiday Time
  • Company-sponsored events

BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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