Senior Technical Support Specialist
7 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at AspenTech. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer support and training.
Key Responsibilities:- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech.
- Develop and/or maintain customer-focused training materials for new releases and new applications in the industry.
- Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
- Bachelor's degree required in Electrical Engineering, Systems Engineering or related field; Master's degree preferred.
- Strong technical background in automation and computers.
- Minimum of 5+ years of relevant experience; university experience may count.
- Previous experience with AspenTech software or other advanced tools from another vendor is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- The ability to identify opportunities that create value for customers with a strong customer-first mindset.
- Ability to manage multiple responsibilities and competing priorities.
$80,000 - $120,000 per year, depending on experience.
Benefits:Competitive benefits package including health insurance, retirement plan, and paid time off.
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