Senior Technical Support Specialist

7 days ago


Medina, Ohio, United States Aspen Technology Full time
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team at AspenTech. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer support and training.

Key Responsibilities:
  • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
  • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software.
  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
  • Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech.
  • Develop and/or maintain customer-focused training materials for new releases and new applications in the industry.
  • Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
What You'll Need:
  • Bachelor's degree required in Electrical Engineering, Systems Engineering or related field; Master's degree preferred.
  • Strong technical background in automation and computers.
  • Minimum of 5+ years of relevant experience; university experience may count.
  • Previous experience with AspenTech software or other advanced tools from another vendor is a plus.
  • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
  • The ability to identify opportunities that create value for customers with a strong customer-first mindset.
  • Ability to manage multiple responsibilities and competing priorities.
Salary Range:

$80,000 - $120,000 per year, depending on experience.

Benefits:

Competitive benefits package including health insurance, retirement plan, and paid time off.



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