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Guest Service Representative

2 months ago

Austin, Texas, United States White Lodging Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression
  • Efficiently check-in and check-out guests, handling room assignments, blocking, and accounting procedures
  • Anticipate and exceed guest expectations, providing personalized service and resolving any issues that may arise
  • Maintain accurate records, handle cash and credit transactions, and balance funds throughout each shift
  • Develop a thorough knowledge of hotel services, amenities, and surroundings, ensuring guests have a comprehensive understanding of their stay
  • Collaborate with colleagues to ensure seamless communication and a high level of customer satisfaction
  • Participate in daily pre-shift meetings, staying informed about hotel events, promotions, and any relevant updates
  • Adhere to company policies, procedures, and safety protocols, maintaining a clean and secure environment for guests and colleagues
Requirements
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease
  • Basic math skills, with accuracy and attention to detail when handling cash and credit transactions
  • Ability to lift, carry, or move up to 10 pounds regularly, and up to 50 pounds occasionally with assistance
  • Flexibility and adaptability, with a willingness to work varying shifts, including weekends and holidays
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • 401(k) retirement plan, with company match
  • Tuition reimbursement and opportunities for professional growth and development
  • Complimentary and discounted rooms, as well as other perks and benefits