Mac Support Specialist

1 week ago


Baltimore, Maryland, United States Omni Inclusive Full time
Job Summary

We are seeking a highly skilled Mac Support Specialist to join our team at Omni Inclusive. The ideal candidate will have a strong background in Mac support and experience with Apple technologies, including iOS devices and JAMF.

Key Responsibilities
  • Provide Level 2 support to corporate teammates and executives, with a focus on Mac Book Pro support and other Apple devices.
  • Use creative problem-solving skills to resolve issues while adhering to corporate standards and policies.
  • Build customer trust by demonstrating IT expertise and providing guidance on operating system usage, applications, data backups, and data recovery.
  • Collaborate with the Mac Engineering team to provide feedback and recommendations on user experience, application compatibility, and usability.
Requirements
  • 5+ years of Mac support experience.
  • 2+ years of experience with mobile technology and Apple iOS environment, including MDM tools (JAMF, Intune, Configurator).
  • Apple Certified Support Professional certification.
  • Experience supporting Enterprise applications on macOS, including Jamf self-service, Microsoft Office 365, WebEx, Dropbox, and Zscaler.
Preferred Requirements
  • Ability to assess customers' support needs and provide solutions.
  • Flexibility to rotate through different technical specialties and skill sets.
  • Excellent time management skills and ability to make decisions quickly.
  • Maintain composure and customer focus while troubleshooting and solving issues.
  • Success in team environments, demonstrating shared responsibility and accountability.
  • Strong customer service attitude, empathy, and ability to interact with senior management comfortably and confidently.
  • Strong interpersonal skills, maturity, and professionalism in all situations.


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