IT Support Specialist

4 weeks ago


Baltimore, Maryland, United States Fila Full time
Job Title: IT Support Specialist

At Fila, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and stakeholders.

Key Responsibilities:
  • Monitor systems for issues and ensure daily job processes are completed on time.
  • Perform daily preventative maintenance and cleaning of equipment, mobile devices, and printers.
  • Troubleshoot and repair computer and peripheral hardware to maximize productivity.
  • Provide after-hours support as necessary.
  • Collaborate with the Distribution Center management team to identify and resolve daily IT-related productivity issues.
  • Communicate system outages or interruptions to internal customers promptly.
  • Support the client community by addressing questions and problems professionally and timely.
  • Set up and configure AS/400, PC, telephony, and network peripherals.
  • Maintain an accurate inventory of all IT equipment and software licenses.
  • Act as the primary on-site point of contact for vendors, facilitating communication and coordination.
  • Oversee vendor activities on-site to ensure compliance with service agreements and performance standards.
  • Utilize IT Service Management (ITSM) tools to monitor and manage help desk activities.
  • Track and resolve incidents and service requests in a timely manner.
  • Generate reports on help desk performance metrics and identify areas for improvement.
Requirements:
  • Associate's degree in information technology or equivalent employment experience.
  • At least 2 years of experience in help desk or computer operations.
  • Certified Computer Technician (preferred).

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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