Collections Professional
2 days ago
At K2 Staffing, we are seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for negotiating payment on past due auto loans, conducting outbound calls, and verifying information on every account.
Key Responsibilities:- Negotiate payment arrangements with customers
- Conduct outbound calls to verify account information
- Process payments from customers by phone
- Work with department managers to stay up-to-date on new products and services
- Handle customer complaints with integrity and poise
- Elevate calls that cannot be resolved to the supervisor
- Set follow-ups on accounts to ensure customers are called again
- Understand and follow all collection policies, procedures, and FDCPA laws
- 1-2 years of experience in collections or customer service
- Excellent communication skills, both verbal and written
- Proven negotiation ability
- Technical experience with computers, including Word, Excel, PowerPoint, and Outlook
- Bilingual (Spanish and English) is a major plus
- Full-time employment
- Opportunity to work with a leading collections company in the Central Florida region
- Competitive salary and benefits package
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for collections, please apply with your most up-to-date resume.
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