Collections Professional

4 weeks ago


Lake Mary, Florida, United States K2 Staffing Full time
Job Title: Collections Specialist

At K2 Staffing, we are seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for negotiating payment on past due auto loans, conducting outbound calls, and verifying information on every account.

Key Responsibilities:
  • Negotiate payment arrangements with customers
  • Conduct outbound calls to verify account information
  • Process payments from customers by phone
  • Work with department managers to stay up-to-date on new products and services
  • Handle customer complaints with integrity and poise
  • Elevate calls that cannot be resolved to the supervisor
  • Set follow-ups on accounts to ensure customers are called again
  • Understand and follow all collection policies, procedures, and FDCPA laws
Requirements:
  • 1-2 years of experience in collections or customer service
  • Excellent communication skills, both verbal and written
  • Proven negotiation ability
  • Technical experience with computers, including Word, Excel, PowerPoint, and Outlook
  • Bilingual (Spanish and English) is a major plus
What We Offer:
  • Full-time employment
  • Opportunity to work with a leading collections company in the Central Florida region
  • Competitive salary and benefits package

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for collections, please apply with your most up-to-date resume.



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