Front Desk Associate Beckley Hotel

2 weeks ago


Beckley, West Virginia, United States VP Management Full time
Job Title: Front Desk Associate Beckley Hotel

At VP Management, we are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Beckley Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Greet and check-in guests in a timely and efficient manner, ensuring all necessary information is obtained and accurately entered into the system
  • Respond to guest inquiries, requests, and complaints in a professional and timely manner
  • Accurately process payments, refunds, and exchanges
  • Maintain a neat and organized front desk area and lobby
  • Answer phone calls and direct them to the appropriate department or staff member
  • Assist with luggage and provide directions and recommendations for local attractions and restaurants
  • Follow all safety and security protocols to ensure the wellbeing and confidentiality of guests and hotel property
  • Complete administrative duties such as filing, data entry, and inventory management
  • Collaborate with other hotel departments to ensure a seamless guest experience
Requirements:
  • High school diploma or equivalent
  • Previous hospitality or customer service experience preferred
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in computer and office technology, including Microsoft Office and hotel reservation systems
  • Strong attention to detail and problem-solving skills
  • Availability to work a flexible schedule, including nights, weekends, and holidays
  • Must be able to stand for long periods of time and lift up to 25 lbs as needed
What We Offer:
  • Onsite parking
  • Employee discounts available

VP Management is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.



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