Front Desk Associate Beckley Hotel

3 days ago

Beckley, West Virginia, United States VP Management LLC Full time
Job Summary:

The Front Desk Associate at Beckley Hotel is a key role that requires exceptional customer service skills to ensure a smooth and efficient check-in and check-out process for guests. This individual contributor position involves handling guest inquiries and requests, maintaining the front desk area, and assisting with other duties as assigned.

Key Responsibilities:

  • Greet and check-in guests in a timely and efficient manner, ensuring all necessary information is obtained and accurately entered into the system
  • Respond to guest inquiries, requests, and complaints in a professional and timely manner
  • Accurately process payments, refunds, and exchanges
  • Maintain a neat and organized front desk area and lobby
  • Answer phone calls and direct them to the appropriate department or staff member
  • Assist with luggage and provide directions and recommendations for local attractions and restaurants
  • Follow all safety and security protocols to ensure the wellbeing and confidentiality of guests and hotel property
  • Complete administrative duties such as filing, data entry, and inventory management
  • Collaborate with other hotel departments to ensure a seamless guest experience

Requirements:

  • High school diploma or equivalent
  • Previous hospitality or customer service experience preferred
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in computer and office technology, including Microsoft Office and hotel reservation systems
  • Strong attention to detail and problem-solving skills
  • Availability to work a flexible schedule, including nights, weekends, and holidays
  • Must be able to stand for long periods of time and lift up to 25 lbs as needed

What We Offer:

  • Onsite parking
  • Employee discounts available

EEOC Statement:

VP Management LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.

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