Retail Operations Director

2 days ago

Miami FL USA, United States enVision Staffing Solutions Full time
Job Title: Retail General Manager

We are seeking a highly skilled and experienced General Manager to oversee all aspects of our retail operations. The ideal candidate will have a proven track record of success in managing retail, entertainment, and garage components, while upholding the highest standards of customer service, safety, and satisfaction.

Key Responsibilities:
  • Direct and coordinate the various operational activities of our retail assets, including the direction of the day-to-day activities of the property management team.
  • Maximize NOI growth through a deliberate process of increasing all potential income sources, while proactively managing expenses.
  • Manage all functions of property accounting, from A/R, A/P, CAM reconciliations, budgeting, and forecasting opex and capital expenditures.
  • Develop and implement a comprehensive Strategic Business Plan which addresses the opportunities and needs of our retail assets.
  • Prepare monthly operating reports including executive summary of monthly operations and detailed budget-to-actual variances.
  • Actively contribute and support the Leasing Representatives in developing and implementing the center's leasing strategy, while also Identifying and developing new revenue opportunities through the asset.
  • Proactively respond to tenant issues, conduct formal and informal tenant meetings to promote/discuss marketing, entertainment, operations, and security.
  • Ensure tenant compliance with all lease terms.
  • Work with Security Services Provider to establish a customized safety and security program and emergency management plan, customized for the asset, and assure appropriate training takes place.
  • Contract with outside vendors, develop scope of work documents for contract services; competitively bid service; monitor contractor performance and ensure contract compliance.
  • Collaborate, champion, and execute a comprehensive marketing and entertainment plan that achieves the experiential goals of the asset.
  • Create a world class shopping, dining, and entertainment experience for all guests through establishing and maintaining exceptional operating standards including maximizing contracted services, oversight of the property's preventative maintenance program, development of a comprehensive energy and capital plan.
  • Develop and retain a highly skilled team. Provide employees with appropriate tools and training to create an environment that maximizes performance and adheres to all company policies and procedures.
  • Maximize the asset's influence and leadership position in the community and with partners for the company's benefit.
Requirements:
  • Bachelor's degree in business administration, Real Estate Management, Hospitality, or related field; master's degree preferred.
  • Minimum of 7-10 years of progressive leadership experience in property/asset management, preferably in a mixed-use or commercial real estate environment.
  • Florida Real Estate license. Industry certifications (i.e. IREM, BOMA, CCIM, ICSC) preferred.
  • Knowledge of local market dynamics, regulatory requirements, and industry best practices.
  • Proficiency in Microsoft Office Suite and property management software platforms including Yardi and Angus.

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