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Field Training Specialist
2 months ago
We are seeking a highly skilled Field Tech to join our team as a Training Delivery Expert. In this role, you will be responsible for delivering learning curriculums and programs that include new hire and skill enhancement training to Field Operations employees.
Key Responsibilities- Deliver training programs across all three product lines, data, and operational training, new product or service launch information, installation, troubleshooting, soft skills, and functional training.
- Use training expertise and job-specific functional/technical knowledge to deliver more complex subject matter as opportunities arise.
- Train from introductory to higher levels, actively supporting all efforts to simplify and enhance the customer experience.
- Facilitate learning through various delivery methods, including classroom instruction, team meeting trainings, web-based training, online learning, hands-on labs, and peer-to-peer coaching.
- Supervise employees during training, role-modeling core competencies, skills, and behaviors of a company leader, tracking attendance, addressing inappropriate behavior, and documenting performance.
- Provide training on safety topics, including certification/qualification of employee skills and safety practices.
- Perform all administrative duties associated with conducting training, including conducting pre-training prep work, administering learning schedules and calendars, maintaining participant records, and performing required data entry using the Learning Management System.
- Evaluate learning, up to and including behavior change/performance improvement on the job, provide feedback to learners and their managers, and follow up with leadership to ensure learning translates to performance.
- Act as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware.
- Participate in task forces, committees, and/or team meetings, and perform other duties as requested by supervisor.
- Bachelor's Degree or equivalent combination of training and/or work experience.
- Successful completion of the following: All NCTI/SCTE coursework for FT I-IV, and all applicable Field Assessments (proctored).
- Training delivery work experience at a professional level or equivalent - 2+ years.
- Experience in an FT IV or higher/equivalent role - 3+ years.
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
For Certain Applicants in Los Angeles County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The base pay for this position generally is between $55,000.00 and $105,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
