Field Service Specialist
2 days ago
Job Summary:
Alstom is seeking a skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for commissioning and troubleshooting overhauled P2000 LRV products at customer sites to ensure their availability.
Main Responsibilities:
- Carry out troubleshooting during PI period, pre-warranty, and commissioning, including investigation and repair
- Perform fleet check activities
- Report and register any deviations in the Failure Management database, including configuration data
- Support operations and apply and enforce Alstom and customer EHS and security rules and relevant PI processes on customer sites
- Execute test and trouble-shooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair
- Support Implementation Field Modifications (FM operator) and specific technical investigations by Engineering or internal/external Suppliers
- Recommend preventative and corrective actions, instruct and direct operators in field modification and repairs, and advise PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Ensure good information flow about interventions and operations within Troubleshooting to support shift transition, if needed
- Lead Troubleshooter teams, if needed, and conduct peer reviews of PI activities and provide technical leadership if requested
- Contribute to Return of Experience
Requirements:
- Certified Technician or Undergraduate in a technical area (mechanical or electrical/electronics)
- Minimum IT knowledge
- EHS training
- Technical troubleshooting/investigation/testing experience (mechanical and electrical/electronic) (> 10 years for Senior position)
- Field experience
- EHS knowledge and exposure
- Product knowledge
- Self-government
- Railway Industry experience
What We Offer:
Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvert mobility, making it smarter and more sustainable.
Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow, and advance in their careers, with options across functions and geographic locations.
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.
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