Campus Information and Visitor Services Shift Lead

15 hours ago

Reston, Virginia, United States Commonwealth of Virginia Full time
About the Position

The Commonwealth of Virginia is seeking a highly skilled and bilingual individual to serve as a Shift Lead for the Campus Information and Visitor Services team at George Mason University. As a Shift Lead, you will provide leadership and guidance to Student Assistant and Team Leader staff, ensuring the smooth operation of the Information Desk and Switchboard.

Responsibilities
  • Provide exceptional customer service to students, faculty, staff, and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Lead and manage the day-to-day operations of the Information Desk and Switchboard, including scheduling, training, and evaluating staff.
  • Enforce adherence to Campus Information and Visitor Services and Mason policies, procedures, and guidelines.
  • Develop and maintain accurate records of patron traffic and requests for service.
  • Assist in the creation of schedules and ensure adequate staffing for all shifts.
  • Complete tasks, directives, and project requests from Coordinator, Supervisors, and Directors.
Requirements
  • Prior leadership and/or workplace experience, including supervision of people, tasks, and/or projects.
  • Strong, fluent communication skills (both speaking and listening) in both Spanish and English.
  • Experience interacting with patrons in person and over the phone in a positive and professional manner.
  • Ability to work independently with integrity, including attention to detail, flexibility, and organization.
  • Ability to balance multiple priorities in a deadline-driven environment.
  • Ability to use Microsoft Word, Excel, and conduct research online.
Preferred Qualifications
  • Knowledge of George Mason University or other higher education institutions with a willingness to learn about the University, its resources and services.
  • Experience interviewing, hiring, and onboarding new employees.
  • Experience delivering performance feedback (including but not limited to performance evaluations).
How to Apply

To be considered for this exciting opportunity, please apply for the Bilingual (English/Spanish) Campus Information and Visitor Services Shift Lead position at George Mason University. Please submit your application, including three professional references with contact information, and provide a cover letter and resume.

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