Service Desk Support Specialist
5 days ago
We are seeking a skilled and resourceful Service Desk Analyst to join our team at firstPRO, Inc. This role is crucial in delivering exceptional technical assistance and support to our clients, ensuring seamless operation of computer systems and networks.
Key Responsibilities
- Provide first-line technical support for hardware and software issues, including troubleshooting and resolving problems related to Windows operating systems.
- Assist users with VPN connectivity and ensure secure access to network resources.
- Manage user accounts and permissions in Active Directory, ensuring proper access controls are maintained.
- Conduct software troubleshooting for various applications, ensuring optimal performance for end-users.
- Maintain documentation of support requests, resolutions, and user interactions through the help desk system.
- Collaborate with IT teams to escalate complex issues when necessary, ensuring timely resolution.
- Stay updated on the latest technology trends and advancements to provide informed support.
Requirements
- Proficient in computer hardware troubleshooting and repair.
- Experience with Active Directory management and user account administration.
- Familiarity with VPN technologies and their implementation.
- Excellent problem-solving skills with a keen attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Previous experience in a help desk or technical support role is preferred.
- Knowledge of software applications commonly used in business environments is a plus.
As a Service Desk Analyst at firstPRO, Inc., you will have the opportunity to leverage your technical expertise in a dynamic environment while helping others navigate their technical challenges.
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