IT Support Specialist
4 hours ago
We're a dynamic and innovative game development studio based in Raleigh, NC, seeking a skilled IT Support Technician to join our team. As a part-time remote worker, you'll play a crucial role in ensuring our systems and equipment are running smoothly, allowing our team to focus on creating amazing games.
Job SummaryWe're looking for a detail-oriented and technically skilled IT Support Technician to provide remote help-desk and technical support to our team members. As a key member of our IT team, you'll work closely with our Systems Administrator to streamline processes, troubleshoot issues, and maintain our hardware and software infrastructure.
Key Responsibilities- Provide remote help-desk and technical support to team members
- Work alongside our Systems Administrator to support and assist with IT tasks
- Order, build, and configure custom PC workstations
- Provision new equipment and onboard/offboard users as needed
- Research, purchase, and maintain hardware and software, including tracking software licenses
- Assist with creating and maintaining an inventory of the studio's assets
- Perform the installation, modification, and repair of various hardware, software, and peripherals
- Support security initiatives and implementation of system upgrades and enhancements
- Regularly communicate with other departments, sharing knowledge and best practices related to IT support
- Previous experience in a Tier 1 or Tier 2 (Junior or Mid-Level) IT Support role
- Experience providing remote help-desk support
- Ability to identify and resolve basic hardware, software, network, and server issues
- Technical skills in building and configuring PCs and servers
- Familiarity with the Linux command line and Windows desktop Operating Systems
- Excellent problem-solving and analytical skills
- Familiarity with basic cybersecurity
- Willingness to travel periodically to our data center for troubleshooting (Raleigh, NC area)
- Detail-oriented person that can maintain accurate documentation and tracking
- Team player with the ability to adapt, think outside the box, and be autonomous
- Hourly pay range: $20.00 to $35.00, depending on experience
- Flexible schedule and time off
- Monthly snack box
Squanch Games is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination and harassment of any kind.
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