IT Support Specialist

4 hours ago


Raleigh, North Carolina, United States Squanch Games Full time
About Squanch Games

We're a dynamic and innovative game development studio based in Raleigh, NC, seeking a skilled IT Support Technician to join our team. As a part-time remote worker, you'll play a crucial role in ensuring our systems and equipment are running smoothly, allowing our team to focus on creating amazing games.

Job Summary

We're looking for a detail-oriented and technically skilled IT Support Technician to provide remote help-desk and technical support to our team members. As a key member of our IT team, you'll work closely with our Systems Administrator to streamline processes, troubleshoot issues, and maintain our hardware and software infrastructure.

Key Responsibilities
  • Provide remote help-desk and technical support to team members
  • Work alongside our Systems Administrator to support and assist with IT tasks
  • Order, build, and configure custom PC workstations
  • Provision new equipment and onboard/offboard users as needed
  • Research, purchase, and maintain hardware and software, including tracking software licenses
  • Assist with creating and maintaining an inventory of the studio's assets
  • Perform the installation, modification, and repair of various hardware, software, and peripherals
  • Support security initiatives and implementation of system upgrades and enhancements
  • Regularly communicate with other departments, sharing knowledge and best practices related to IT support
Requirements
  • Previous experience in a Tier 1 or Tier 2 (Junior or Mid-Level) IT Support role
  • Experience providing remote help-desk support
  • Ability to identify and resolve basic hardware, software, network, and server issues
  • Technical skills in building and configuring PCs and servers
  • Familiarity with the Linux command line and Windows desktop Operating Systems
  • Excellent problem-solving and analytical skills
  • Familiarity with basic cybersecurity
  • Willingness to travel periodically to our data center for troubleshooting (Raleigh, NC area)
  • Detail-oriented person that can maintain accurate documentation and tracking
  • Team player with the ability to adapt, think outside the box, and be autonomous
Benefits
  • Hourly pay range: $20.00 to $35.00, depending on experience
  • Flexible schedule and time off
  • Monthly snack box

Squanch Games is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination and harassment of any kind.



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