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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional service to our policy holders, answering their inquiries, and resolving any issues they may have.
Key Responsibilities:
- Answer inbound calls from policy holders and provide them with information about their policies and benefits.
- Handle multiple software systems and complex computer systems to efficiently process claims and enrollments.
- Act as an advocate for policy holders through claims and billing issues, ensuring that their concerns are addressed in a timely and professional manner.
- Follow up with policy holders on pending issues and see them through to resolution.
Requirements:
- Outgoing and engaging personality, with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong technical skills, with experience in software systems and complex computer systems.
- Positive attitude, with a strong commitment to customer satisfaction.
Training and Onboarding:
We offer comprehensive training and onboarding program to ensure that our new hires are equipped with the skills and knowledge needed to succeed in this role. Our training program includes:
- 8-12 weeks of intensive training, covering all aspects of the job.
- Hands-on experience with our software systems and complex computer systems.
- Ongoing support and coaching to help you succeed in your role.
About TEKsystems:
We are a leading provider of technology services and solutions, with a strong commitment to customer satisfaction and employee growth. We offer a dynamic and inclusive work environment, with opportunities for career advancement and professional development.
