Assistant Manager

1 month ago


Easton, Pennsylvania, United States Rack Room Shoes Full time
Job Description Summary

The Assistant Manager plays a crucial role in ensuring the smooth operation of the store, working closely with the Store Manager to maintain compliance with company policies and procedures. This position provides leadership, guidance, and training to store staff, assuming total responsibility for store operations in the absence of the Store Manager.

Duties and Responsibilities
  • Primary responsibility is the safety and welfare of employees and customers.
  • Create, establish, and maintain an excellent customer shopping experience, maintaining and reinforcing current service level standards, providing service training and leadership to staff members, and managing customer issues with a sense of urgency and to the satisfaction of our customer.
  • Manage all POS terminal transactions in accordance with policy and procedure, including sales, discounts, and refunds, loyalty, open/closing procedures, inventory control, and sales floor merchandising and visual presentation.
  • Payroll control responsibilities include adherence to all policies and procedures in regards to scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
  • Loss prevention responsibilities include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check, effective verbal and written communication skills, managerial and organizational skills, strong interpersonal skills necessary for customer and employee interactions, strong visual merchandising skills, working knowledge of footwear, accessories, and shoe care, basic mathematical skills, knowledge of Corporate and Store Operations policies and procedures, and a complete understanding of the standards of Store Presentation and strong visual merchandising skills.



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