Customer Experience Manager
1 month ago
We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to drive sales and customer satisfaction.
Key Responsibilities- Lead and manage the execution of front-end operations, including customer service, sales, and inventory management.
- Develop and implement strategies to drive sales growth and customer satisfaction.
- Collaborate with store managers to ensure compliance with company policies and procedures.
- Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
- Train and develop team members to achieve sales and customer service goals.
- Participate in the performance management process to ensure team members are meeting expectations.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Assist with the onboarding of new team members.
- Lead the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
- 2+ years of retail management experience, preferably in a customer-facing role.
- Proven track record of delivering exceptional customer experiences and driving sales growth.
- Strong leadership and communication skills, with the ability to motivate and develop team members.
- Ability to remain standing for long periods of time and move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
At Michaels, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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Customer Experience Manager
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Easton, Pennsylvania, United States Michaels Full timeJob Title: PT Customer Experience ManagerMichaels is seeking a PT Customer Experience Manager to join our team. As a key member of our store leadership team, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations.Key Responsibilities:Lead the omnichannel...
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Customer Experience Manager
1 month ago
Easton, Pennsylvania, United States Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.Key ResponsibilitiesLead and manage front-end operations, including customer...
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Customer Experience Manager
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Easton, Pennsylvania, United States Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing effective omnichannel processes, maintaining store recovery standards, and ensuring compliance with Company policies and standards.Key...
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