Assistant Store Manager
1 month ago
Job Summary
The Assistant Manager plays a vital role in ensuring the smooth operation of our stores. Reporting directly to the Store Manager, this individual will assist in managing day-to-day store operations, ensuring compliance with company policies and procedures. They will also provide leadership, guidance, and training to store staff, assuming total responsibility for store operations in the absence of the Store Manager.
Key Responsibilities
- Ensure the safety and well-being of employees and customers.
- Create and maintain an exceptional customer shopping experience, reinforcing current service level standards and providing service training to staff members.
- Manage customer issues with urgency and satisfaction, handling POS terminal transactions, sales, discounts, refunds, loyalty, and open/closing procedures.
- Oversee inventory control, adhering to policies and procedures for shipping, receiving, price management, singles, damaged merchandise, and physical inventory.
- Manage sales floor merchandising and visual presentation, adhering to company standards for merchandise placement, sales floor maintenance, and promotional events.
- Control payroll, adhering to policies and procedures for scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
- Contribute to loss prevention, adhering to policies and procedures for the protection and control of company assets.
Working Relationships
This role requires strong relationships with customers, sales associates, store management, district/regional managers, store operations, and training personnel.
Requirements
- Approved background check
- Effective verbal and written communication skills
- Managerial and organizational skills
- Strong interpersonal skills for customer and employee interactions
- Strong visual merchandising skills
- Working knowledge of footwear, accessories, and shoe care
- Basic mathematical skills
- Knowledge of corporate and store operations policies and procedures
About Rack Room Shoes
Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. We strive to provide an exceptional customer shopping experience and foster a culture of excellence in our stores.
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