Customer Service Retail Specialist
2 weeks ago
Position Level
Entry Level
Work Environment
Retail Setting
Employment Type
Full-Time
Education Requirement
No formal education required
Compensation
$14.00 per hour
Travel Requirements
None
Work Schedule
Flexible shifts
Job Category
Retail
OUR MISSION
We are dedicated to equipping individuals with the necessary skills and resources to achieve self-sufficiency through meaningful employment.
DIVERSITY COMMITMENT
At Land of Lincoln Goodwill Industries, we celebrate the unique attributes of our employees, including age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other individual characteristics. These diverse experiences and talents are integral to our organizational culture.
POSITION SUMMARY
As a Customer Service Retail Specialist, you will represent our mission to customers and the community. We expect our specialists to maintain integrity and a positive demeanor consistently. You will be responsible for managing a variety of donated items, engaging with donors, processing and pricing merchandise, stocking shelves, and conducting cash register operations. A focus on customer service and the ability to work independently while understanding business needs is essential.
KEY RESPONSIBILITIES
Retail Operations
- Handle all cash register transactions with accuracy.
- Maintain sales floor and register stock levels in accordance with standards.
- Adhere to general cleanliness and organization standards.
- Demonstrate skills in sorting, pricing, and displaying clothing.
- Meet sales targets and follow sales floor protocols to ensure quality service.
- Assist in merchandising and maintaining an organized sales area.
- Perform cleaning and organizational tasks as required.
- Receive, check, and process donations from customers.
- Keep accurate records of daily donations.
- Sort and process donations following established procedures.
- Assist in loading and unloading delivery vehicles as needed.
- Complete opening and closing tasks as assigned.
- Maintain cleanliness and organization in donation areas.
- Inspect and sort donated goods based on quality standards.
- Price items according to guidelines and prepare them for display.
- Transport items to designated areas efficiently.
- Work collaboratively with team members to achieve operational goals.
Adaptability, Communication, Conflict Resolution, Persistence, Stress Management, Sense of Urgency
REQUIREMENTS
Essential Qualifications
- Basic math skills.
- Ability to follow organizational policies and procedures.
- Consistent attendance and punctuality.
- Alignment with the mission and values of Land of Lincoln Goodwill Industries.
- Maintain confidentiality regarding organizational operations.
- Ability to interact respectfully with individuals of diverse backgrounds.
- Clear verbal communication skills.
- Ability to work independently while fostering teamwork.
- Exhibit professionalism and ethical behavior.
- Ability to lift or move up to 50 pounds safely.
- Capable of standing for extended periods.
- Ability to perform various physical tasks including bending, reaching, and lifting.
- Visual acuity to assess the quality of donated items.
- Light industrial/warehouse setting with temperature variations.
- Exposure to allergens such as dust and pet hair.
Cash registers, credit/debit card machines, barcode scanners, shopping carts, and other retail equipment.
At Land of Lincoln Goodwill, we offer a range of benefits to our employees. We are an equal opportunity employer and maintain a drug-free workplace. All positions are subject to pre-employment screening.
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