Restaurant Supervisor
3 days ago
We are seeking a skilled Restaurant Supervisor to join our team at L\u2019aubege Casino Resort Lake Charles. As a Restaurant Supervisor, you will be responsible for providing guidance and daily supervision to staff in the department, supporting and administering operational goals, and monitoring achievements of performance and profit objectives.
Key Responsibilities:
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals and monitor achievements of performance and profit objectives
- Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction
- Responsible for supporting compliance to departmental budgets
- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
- Assist in maintenance of cost control methods and procedures by monitoring pars and inventory
- Assist in the maintenance and development of procedures for food service and inspect menu items for maximum customer satisfaction
- Follow established quality assurance procedures to ensure acceptable health department and customer service standards
- Respond to guest needs and reports problems to manager
- Assist manager with administrative duties, as assigned
- Assist in conducting pre-shift meetings to relay pertinent information on assigned shift
- Assist in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift
- Monitor appearance of food/beverage served and communicates deviations in accordance with established standard
- Assist in cross training of team members while encouraging, reinforcing, and supporting peers and team
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
- Maintain strict confidentiality in all departmental and company matters
Requirements:
- High School Diploma or GED; or two (2) years of previous customer service experience; or combination of education and experience
- Five (5) years experience in Food & Beverage preferred, but not required
- Previous supervisory experience desired, but not required
- Must have excellent written and verbal communication skills; must be fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment
- Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate
We are an equal opportunity employer and welcome applications from diverse candidates.
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