Personal Lines Account Manager

5 days ago

Indianapolis, Indiana, United States Conner Insurance Full time
Job Summary

The Personal Lines Account Manager plays a vital role in the day-to-day operations and long-term goals of the Personal Lines Department at Conner Insurance. This position requires a strong work ethic, ability to take on multiple responsibilities, and knowledge of agency procedures and standards.

Key Responsibilities
  • Provide technical support to Personal Lines Manager, analyzing client needs, coverage forms, and quotations.
  • Process applications for, changes to, reinstatement of, and cancellation of insurance policies.
  • Compile data on lapsed insurance policies to determine automatic reinstatement according to company policies, as well as analyzing retention strategies.
  • Support Advisors: review Client's renewals, quote/issue/provide competitive options for Clients while still maintaining adequate coverages.
  • Anticipate and determine the specific, unique needs of each Insured and work to solve those problems.
  • Assist in the customization of insurance programs to suit individual customers, often covering variety of risks.
  • Process additional lines of coverage for accounts, when necessary, to increase retention and cover all clients' personal risks appropriately.
  • Builds relationship with Insured and determine effective ways to service their account.
  • Act as liaison between client and insurance companies in order to independently resolve service problems.
  • Correspond with insured to obtain information or inform them of account status or changes.
  • Responds to client's needs in a timely, professional, helpful and courteous manner, regardless of client attitude.
  • Strives to meet service standards in all circumstances.
  • Follows up with clients to ensure that their needs have been met.
  • Looks for ways to add value beyond clients' immediate requests.
  • Assistance and support of the ongoing needs and issues of each Client.
  • Confer with clients to obtain and provide information when claims are made on a policy.
  • Change policy records to conform to insured party's specifications.
  • Monitor insurance claims to ensure they are settled equitably for the both the client and the insurer.
  • Compile data on insurance policy changes.
  • Demonstrates solid knowledge and ability, including competitive and customer trends, to strategically direct Clients and solve situations.
  • Objectively critiques the competition (strengths, weaknesses) and seeks opportunities for business development.
  • Evaluates direct competition in order to position own organization appropriately.
  • Continually develops industry knowledge by attending trade shows, seminars, conferences, etc.
  • Identifies current industry trends.
  • Develops knowledge of related industries and their impact on own industry.
  • Payment and Billing of policies/coverages.
  • When appropriate, uses agency credit and collection policy in invoicing and pursuing prompt payments.
  • Request cancellations from the carrier according to agency standards.
Requirements
  • Prefer bachelor's degree, or an associate's degree or equivalent, from two-year college or technical school.
  • High school diploma or equivalent is required.
  • Prefer a minimum of five years related industry experience and/or training.
  • Maintain a current Indiana Property & Casualty insurance license.
  • Proficient in Microsoft Office suite of products and Adobe Acrobat.
  • Good understanding of all lines of personal insurance coverage.
  • Understanding of contracts, carrier products, coverage forms, and underwriting guidelines.
  • Ability to read, analyze, and interpret industry policies and contract documents.
  • Ability to respond to common inquiries or complaints from customers or carriers.
  • Ability to write and prepare proposals for presentation and review.
  • Ability to effectively present information to insureds and carriers.
  • Ability to apply basic mathematical concepts such as percentages, addition, subtraction, multiplication and division.
  • Ability to think independently and critically.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to handle complex accounts.
  • Excellent oral and written communication skills.
  • Ability to perform duties in a high-pressured, fast-paced environment.
  • High degree of organizational skills.
  • Initiative and attention to detail.
  • Ability to prioritize and remain flexible.
  • Professional telephone skills and etiquette.
  • Self-motivated and able to work both independently with limited supervision and within a team.
Starting Compensation

Differs with experience.

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