Customer Experience Leader, Palm Desert

7 days ago

Palm Desert, California, United States Macy's Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Selling and Support Captain. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales results through promotional and Omni selling initiatives.

Key Responsibilities:

  • Provide fast feedback to colleagues on how to make every customer experience outstanding
  • Lead colleagues in the execution and completion of assigned tasks
  • Ensure high-level of customer service through problem-solving and customer-focused resolutions
  • Enhance the in-store customer experience by promoting our Macy's mobile app
  • Meet with People Leaders throughout the day to plan and monitor total store activities
  • Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes
  • Perform store opening and closing procedures, including accessing alarm system and settling the registers
  • Lead and participate in the adherence to our best in class merchandise standards
  • Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders

Requirements:

  • Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Proficient in communicating effectively with customers and providing clear direction to colleagues
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities and deadlines
  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent

Physical Requirements:

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision
  • Lifting and moving items weighing up to 30 lbs.

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