Customer Success Lead

3 weeks ago


Carson City, Nevada, United States DMF Lighting Full time
Key Responsibilities

The Customer Solutions Leader will be responsible for:

  • Leading and managing a Customer Solutions team to deliver outstanding customer experiences.
  • Overseeing the resolution of customer inquiries, issues, and complaints.
  • Identifying opportunities for process improvement and implementing initiatives to enhance productivity.
  • Monitoring team performance and KPIs, providing regular feedback and coaching to ensure continuous improvement.

The ideal candidate will have 4-6 years of experience in a customer-focused role, with a preference for high-end residential construction, contracting, and lighting experience. Proven experience in team management and working collaboratively in a dynamic environment is essential. The estimated salary for this role is $80,000-$110,000 annually, based on skills and experience.



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