Customer Solutions Director

4 days ago


Carson City, Nevada, United States DMF Lighting Full time
About the Role:
As a Senior Customer Experience Manager at DMF Lighting, you will play a pivotal role in managing and coordinating a team to deliver exceptional customer experiences. This role involves proactive collaboration across internal and external teams, addressing issues, coordinating projects, generating quotations, and providing technical guidance.

About You:
You will lead and manage a team, providing direction, support, and mentorship to ensure team success and achievement of departmental goals. You will oversee the resolution of customer inquiries, issues, and complaints, ensuring timely and effective resolution to maintain customer satisfaction. Your expertise in process improvement and efficiency gains within the team will be invaluable, as well as your ability to monitor team performance and provide regular feedback and coaching.

About Our Company:
DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. We believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact.

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