Customer Support Associate

3 weeks ago


Carson City, Nevada, United States TriCom Quest Full time

Are you a motivated and detail-oriented individual looking for a new challenge? We are seeking a Customer Support Associate to join our team in Carson, CA. The ideal candidate will have a Bachelor's degree and some office or customer-oriented experience.

Job Description

As a Customer Support Associate, you will be responsible for supporting customers, sales team, and management with various support duties, including confirming product price and availability, providing product information, and processing customer orders.

Essential Responsibilities
  • Support customers, sales team, and management with a variety of support duties
  • Confirm product price and availability
  • Provide product information and troubleshooting needs
  • Sending product literature or samples as needed
  • Process customer orders and return authorizations
  • Provide invoice copies, proof of deliver, and other order information
  • Facilitate large and special orders
  • Assist with special projects, problem analysis and reporting
  • Attend tradeshows (infrequent/rare)
Qualifications and Requirements

The successful candidate will have a Bachelor's degree, some office or customer-oriented experience, and proficiency in MS Office Suites. Team-oriented individuals with strong troubleshooting and organizational skills are encouraged to apply.

Salary and Benefits

This is a direct hire position offering $21 per hour with an excellent benefits package and opportunities for growth. Benefits include 100% medical, dental, and vision coverage, 401K with matching, paid vacation, paid sick leave, and paid holidays.



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