Senior Customer Experience Manager

5 days ago


Carson City, Nevada, United States DMF Lighting Full time
About the Role

We are seeking an experienced Customer Solutions Leader to lead and manage a Customer Solutions team. The successful candidate will possess strong leadership skills, a results-oriented mindset, and the ability to drive projects to completion. Key responsibilities include:

  • Team Leadership: Provide direction, support, and mentorship to ensure team success and achievement of departmental goals.
  • Customer Support: Oversee the resolution of customer inquiries, issues, and complaints, ensuring timely and effective resolution to maintain customer satisfaction.
  • Process Improvement: Identify opportunities for process improvement and efficiency gains within the Customer Solutions team, implementing initiatives to streamline workflows and enhance productivity.


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