Event Security Specialist
7 days ago
Oak View Group: Event Security Role
Oak View Group is a leader in venue development, management, and premium hospitality services for the live event industry. Our 360-degree solution set includes a collection of world-class owned venues and a client roster of influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions.
Job Summary:
The Event Security Specialist reports directly to the Director of Security and is responsible for ensuring the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena. This role is a vital component of the Arena in assuring safety and a positive guest service experience.
Key Responsibilities:
- Provide exceptional customer service to all guests.
- Possess a positive attitude and facilitate teamwork and respect among co-workers.
- Welcome guests, provide directions, and answer any questions that may arise.
- Monitor, patrol, secure areas of the arena and check/monitor credentials.
- Provide assistance to guests with special needs or wheelchair access.
- Resolve guest complaints quickly and exceed the guests expectations.
- Enforce building policies and event procedures.
- Maintain order and ensure crowd safety.
- Assist and direct guests in a variety of situations including emergencies.
- Perform wanding of patrons and monitor entry of patrons through metal detectors.
- Communicate efficiently and clearly with co-workers/supervisors.
- Follow all incident procedure protocols and documentation when necessary.
Requirements:
- To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner.
- Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Extensive time spent with moderate to loud noises.
- Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure.
- Frequent bending, standing for long periods of time and walking of the building, including climbing stairs.
- Exposure to flashing lights.
Oak View Group Values:
We are committed to equal employment opportunity and creating environments that reflect and celebrate the diverse communities in which we operate and serve.
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