Warranty Claims Specialist

1 week ago


Springdale, Arkansas, United States Scott Equipment Company Full time
Job Overview

Key Responsibilities:

  • Familiarize yourself with the warranty policies and stipulations for various original equipment manufacturers (OEMs).
  • Support the service department by providing guidance on warranty protocols and product updates.
  • Gain a thorough understanding of internal company systems.
  • Utilize warranty guidelines and technical data to process service invoices and formulate warranty claims.
  • Manage warranty credit memos and checks to reconcile invoices.
  • Assist the Service Manager with tracking work order statuses, creating work orders, and handling customer inquiries as necessary.
  • Contribute to additional tasks as assigned.

Qualifications

  • Education and Experience: High School diploma or completion of a trade school program in a relevant field.
  • Technical Skills: Proficient in using necessary equipment and software to fulfill job responsibilities. Strong familiarity with Microsoft Office Suite, including Word, Excel, and Outlook.
  • Excellent interpersonal abilities.
  • Understanding of safe work practices and regulations.
  • Meticulous attention to detail.
  • Promptly raises issues and concerns.
  • Strong verbal and written communication skills.
  • Documents tasks clearly and concisely.
  • Maintains a high level of confidentiality.
  • Exhibits an approachable and friendly demeanor.
  • Works independently with minimal supervision.
  • Demonstrates a proactive approach to completing tasks with enthusiasm.
  • Customer-focused with a commitment to building relationships.
  • Able to work flexible hours and extended days as required.

Preferred Skills

  • Previous supervisory experience in managing technical or parts staff within the heavy equipment sector.
  • Ability to repair, troubleshoot, and service equipment in a workshop setting.
  • Basic mechanical knowledge related to tools and equipment repair.


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