Automotive Customer Service Representative

2 weeks ago


Springdale, Arkansas, United States McLarty Daniel CDJRF Full time
AUTOMOTIVE CUSTOMER SERVICE REPRESENTATIVE

Join a successful team at McLarty Daniel CDJRF, where your contributions are valued and your career can flourish. We pride ourselves on offering exceptional career paths for motivated and dynamic individuals.

Key Responsibilities
  • Manage service requests and the workflow in the service area, ensuring customers receive timely, courteous, and effective assistance.
  • Take charge of the customer experience by executing additional tasks that help the dealership create a lasting positive impression.
  • Provide comprehensive support for all customer inquiries, whether via phone or in person, ensuring no customer is overlooked.
  • Guarantee that the daily allocation of technicians' time is effectively utilized to serve customers.
  • Efficiently assign tasks among technicians.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores in line with company expectations.
  • Assist in diagnosing vehicle issues and procure necessary parts and tools.
  • Oversee warranty claim administration and provide training and supervision within the service department.
  • Establish schedules and delegate responsibilities to service department personnel.
  • Uphold company policies and ensure adherence to established standards.
  • Promote compliance with relevant laws and regulations.
  • Foster positive relationships with manufacturers and encourage strong employee relations.
  • Collaborate with senior management on hiring and disciplinary actions within the service department.
Qualifications
  • Well-organized and approachable demeanor.
  • Proven ability to lead and manage teams.
  • Strong time management capabilities.
  • Excellent communication skills with customers.
  • Professional appearance and grooming.
  • Consistent track record of service and sales achievements.
  • Strong history of positive customer satisfaction outcomes.
  • Team-oriented and self-driven.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.
Benefits
  • Comprehensive Medical Plan.
  • Dental Coverage.
  • Vision Insurance.
  • 401(K) with employer matching.
  • Opportunities for internal promotions.
  • Paid Time Off.
  • Career advancement opportunities.
  • Community engagement initiatives.
We are committed to equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

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