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Team Supervisor

2 months ago

Monterey Park, California, United States El Pollo Loco Full time

Location: Not specified

Position Overview:
Are you ready to take on a leadership role where you can inspire and guide a dedicated team? This is your chance to step into a pivotal position that contributes to the success of a thriving restaurant environment. Utilize your team-building expertise and customer service acumen to make a significant impact.

What We Offer:
We provide a comprehensive training program, mentorship opportunities, and a supportive team atmosphere to help you advance your career.

Benefits:
Eligible employees can enjoy a range of benefits, including:
- Medical, Dental, and Vision Insurance
- 401(K) Plan with matching contributions
- Flexible Spending Accounts
- Basic Life and AD&D/Long Term Disability Insurance
- Tuition Reimbursement Program (for eligible positions)
- Meal Discounts

Key Responsibilities:
- Supervise and support team members in the absence of upper management.
- Coach and mentor crew members, recognizing exceptional performance and setting priorities during shifts.
- Train staff on operational policies and procedures, ensuring adherence to safety, quality, and cleanliness standards.
- Oversee the opening and closing of the restaurant.
- Foster exceptional guest experiences.
- Contribute to achieving financial goals and maintaining profitability.

Qualifications:
Experience:
Must be certified in all relevant positions or possess at least one year of supervisory experience in the restaurant industry.

Education:
A high school diploma or equivalent (GED) is preferred. Must complete food safety training upon hire.

Communication Skills:
Strong written and verbal communication skills in English are essential; proficiency in a second language is a plus.

Competencies:
Basic math and computer skills, along with excellent customer service abilities.

Food Safety Certification:
A valid Serve Safe Certificate is required at the time of hire or must be obtained as applicable.

Work Schedule:
This is a full-time position, with potential for overtime.

Career Growth:
We prioritize internal promotions, allowing you to progress from a Team Supervisor to roles such as Assistant Manager, General Manager, Area Leader, and beyond.

Dress Code:
Company-provided uniform shirts, along with black slacks and non-slip shoes, are required.

Company Culture:
For over 35 years, we have been a leader in delivering exceptional citrus-marinated fire-grilled chicken. Our journey began in Los Angeles, and we continue to grow with over 450 locations.