Field Service Supervisor

5 days ago

Monterey, California, United States DHL Express Full time
About DHL Express

DHL Express is a leading global logistics company that connects people and businesses around the world. Our mission is to be the best in the world in our industry, and we're committed to making a positive impact on our customers, employees, and communities.

Job Title: Field Service Supervisor

We're seeking a highly skilled and experienced Field Service Supervisor to join our team in Watsonville, CA. As a Field Service Supervisor, you will be responsible for overseeing the daily activities of our operational functions, ensuring client satisfaction, and driving profitability for the company.

Key Responsibilities:
  • Expedites the daily activities of all operational functions to ensure client satisfaction and company policies are adhered to.
  • Supervises day-to-day airport ramp operations, loading and unloading of cargo aircraft, and recovery and lodgment of consolidations with commercial carriers.
  • Supervises warehouse sort operations processing international import and export shipments.
  • Supervises back office staff, responsible for monitoring flights, communicating and updating the network, and ensuring contingencies are deployed when necessary.
  • Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
  • Develops and manages relationships with Business Partners.
  • Responsible for development and implementation of special projects.
  • Ensures quality system is implemented and maintained within area of responsibility.
  • Manages Key Performance Indicators and cost levels.
  • Assists in annual budget preparation.
  • Provides technical product assistance to staff.
  • Advises staff of changes to company policies and goals.
  • Supervises a unionized workforce of 8-12 staff, responsible for hiring, coaching, training, and developing subordinate staff.
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
  • Sets objectives and delivers results with a short-term, operational focus.
  • Recommends process improvements for the area, identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems.
  • Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances.
  • Assigns and checks work.
  • Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook).
  • Provides guidance and training.
  • Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best-in-class.
  • Provides input to hiring, firing, layoff, promotion, reward, and other decisions.
Requirements:
  • Complete understanding and wide application of principles, theories, and concepts in function or business area.
  • An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
  • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting, and cost control, and progressive techniques in area of specialization.
  • Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
  • Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience.
  • Professional certification required in some areas.
Benefits and Incentives:
  • Competitive Pay.
  • Bonus/Incentive Programs.
  • Retirement Savings – 401K with company match.
  • Medical, Dental, Vision, well-being programs.
  • Tuition Reimbursement.
  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT).
  • Paid Leave.
  • Employee Discount Program.
  • Employee Assistance & Work Life Program.
  • Outstanding training opportunities.

We're committed to working with and providing reasonable accommodations to persons with disabilities. If you believe that you might need a reasonable accommodation for any part of the application process, please send an email to [insert email address], and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

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