Network Systems Administrator
1 week ago
Career Opportunities at CCS Global Tech
We are seeking a highly skilled IT Specialist to play a critical role in ensuring the smooth operation of our technology infrastructure.
As an IT Specialist, you will be responsible for installing, maintaining, and troubleshooting desktops, laptops, and peripherals in a fast-paced environment.
Key Responsibilities:
- Install and configure desktops, laptops, and peripherals in a networked, classified, and unclassified environment.
- Detect and diagnose software and hardware failures and provide prompt technical solutions to users.
- Provide technical guidance and support to users on the use of desktop and laptop hardware and software.
- Analyze and assess customer service requests and provide timely and effective technical solutions.
- Conduct IT audits to ensure compliance with policies and procedures.
- Prepare progress reports and submit to team leads as required.
- Utilize trouble-ticketing software to manage and resolve technical issues.
- Identify and document areas for process improvements to enhance efficiency and effectiveness.
- Communicate effectively with users through various channels.
- Prepare equipment for reuse or surplus and ensure proper disposal.
- Provide technical support to customers at remote locations as required.
- Perform software and hardware upgrades and installations involving multiple devices.
- Coordinate IT equipment moves to support office relocations and new building openings.
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