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Service Advisor

2 months ago

Burlington, Massachusetts, United States Aritzia Full time

About the Role

The Service Advisor is a key member of our Retail team, responsible for delivering exceptional customer experiences and ensuring seamless transactions at the Service Counter. As a Service Advisor, you will be the face of Aritzia, providing personalized service to our clients and exceeding their expectations.

Key Responsibilities

  • Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
  • Match Clients with their product while directing them to the right Service Counter
  • Carefully prepare and package the product for an Everyday Luxury opening experience
  • Efficiently and accurately process transactions while preserving a world-class client experience
  • Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
  • Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Requirements

  • Proven skills, education, and/or applicable certifications
  • Previous experience operating a point-of-sale system is an asset
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • The ability to collaborate fluently with cross-functional partners
  • A commitment to quality and investing in results that add value to the business
  • An understanding and a passion for the industry in which we operate
  • An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences

What We Offer

  • Product Discount - Enjoy exclusive access to our products at a discounted rate
  • Aritzia Virtual Wellness - Take advantage of our comprehensive wellness program, offering resources and support for your physical, mental, and social well-being
  • Aspirational Workspace - Work in a beautiful, inspiring environment that reflects our commitment to excellence and customer experience

Aritzia's Commitment to Diversity and Inclusion

Aritzia is an Equal Employment Opportunity employer, dedicated to creating an inclusive and diverse work environment. We welcome applications from candidates who share our commitment to excellence and customer experience.