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Customer Service Associate I

2 months ago

Santa Cruz, California, United States Santa Cruz County Bank Full time
Position Overview

Company Background:

Santa Cruz County Bank stands as a premier community financial institution dedicated to addressing the banking requirements of both businesses and individuals across the Central Coast, Silicon Valley, and the Bay Area. Our commitment to community engagement is evident through our extensive volunteer efforts and support for the economic growth within our tri-county area.

We take pride in our numerous accolades for community leadership, including:

  • Good Times Best of Santa Cruz, Best Bank – 12 consecutive years
  • Santa Cruz Sentinel Reader's Choice, #1 Best Bank – 9 years
  • Santa Cruz County Chamber of Commerce – Business of the Year 2018 and 2021
  • Press Banner's Best of Scotts Valley, Best Bank
  • Register Pajaronian's Best of Pajaro Valley, Best Bank
  • Second Harvest Food Bank, Big Step and Platinum Awards for Holiday Food and Fund Drive
  • Farm Bureau of Santa Cruz County and Agri-Culture, Al Smith Friend of Agriculture Award

Role Description:

As a Client Service Representative/Bank Teller, you will be the welcoming face for our clients as they enter the bank. Your role will involve delivering exceptional service while processing transactions, suggesting products and services tailored to meet client needs, and directing clients to appropriate specialists within the bank when necessary. You will also ensure adherence to our policies, procedures, and security protocols with each transaction.

Qualifications:

This is an entry-level opportunity in the banking sector, requiring no prior specialized experience. However, you may be an ideal candidate if you possess the following attributes:

  • Trustworthy
  • Compassionate demeanor
  • Friendly and sociable
  • Comfortable interacting with the public
  • Reliable and responsible
  • Team-oriented
  • Detail-focused
  • Strong communication skills, both verbal and written
  • Aptitude for learning new software and systems
  • Previous experience with cash handling is a plus.

Employee Benefits:

  • Comprehensive medical, dental, and vision coverage
  • Paid vacation, sick leave, and holidays
  • Paid time for volunteer activities
  • Employer-sponsored life insurance
  • 401(k) plan with employer contributions
  • Continuous training, professional development, and career growth opportunities

Physical Demands:

  • Prolonged periods of sitting
  • Use of telephone and computer
  • Ability to lift items weighing up to 25 lbs

Work Environment: Employees will utilize standard office equipment, including computers, postage machines, fax machines, copiers, and cash handling devices.

Recruitment Process: If selected, candidates will be invited to participate in a panel interview with various team members, including the hiring manager and HR personnel, to ensure mutual fit. Following this, an in-person interview at one of our branch locations may be scheduled. Successful candidates will undergo a background screening process prior to their start date.