Customer Experience Specialist
3 weeks ago
We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve operational excellence.
Key Responsibilities- Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Operational Excellence: Process customer transactions efficiently and accurately. Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes.
- Business Acumen: Proactively drive sales through product knowledge, active selling techniques, and building strong customer relationships. Assist leadership in minimizing shrink by ensuring policy and procedure compliance.
- Inspirational Leadership: Work closely with Store Management to identify key tasks and delegate them to Team Members. Follow up to ensure tasks are completed well and in a timely manner.
- Must be 18 years or older and have a high school diploma or equivalent.
- 1+ years of supervisory experience in a customer-centric environment.
- Available to work a flexible schedule, including days, evenings, weekends, and holidays.
- Medical, Dental, and Vision benefit plans.
- Company-paid basic, Optional, and Dependent life insurance.
- Long-term disability and Company-paid Short-term disability.
- Paid Time Off and Sick Time.
- Tuition Reimbursement.
- Team Member Discount.
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