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Technical Support Specialist

2 months ago

Palestine, Texas, United States The GEO Group, Inc. Full time
About The GEO Group, Inc.

We are a leading provider of correctional and community reentry services, dedicated to delivering high-quality solutions to our government partners worldwide.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Monitoring Operations team. As a Technical Support Specialist, you will be responsible for providing timely and effective troubleshooting of hardware and software issues with customer equipment and systems.

Key Responsibilities:
  • Process alerts and respond to customer inquiries made by phone or email, including special accounts requiring a high level of service.
  • Accept inbound phone calls, troubleshoot, diagnose, and escalate hardware and software issues with customer equipment and systems as necessary.
  • Provide advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
  • Communicate technical troubleshooting concepts to a non-technical audience and ensure understanding.
Requirements:
  • High School Diploma or GED required.
  • At least two (2) years experience in an information technology support/helpdesk role preferred.
  • Bilingual English/Spanish required.
  • Ability to pass a federal background check and obtain a suitability determination required.
  • United States citizenship required.
  • Must live in the US 3 of the last 5 years (military and study abroad included).
  • Proficiency in Microsoft Word and Excel.
  • Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
  • Intermediate level IT and troubleshooting skills.
  • Strong oral and written communication skills in both English and Spanish.
Working Conditions:

This role will be performed in a call center environment, with varying hours and days as necessary. Occasional overtime may be required.

Why Work for The GEO Group, Inc.?

We believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success. We offer a comprehensive benefits package, competitive wages, and opportunities for professional growth and development.