Production Support Specialist

4 weeks ago


Berkeley Heights, New Jersey, United States Fiserv Full time
Join Fiserv's Team as a Production Support Analyst

We're seeking a skilled Production Support Analyst to join our team at Fiserv, a global leader in Fintech and payments. As a key member of our North Front End Production Support Team, you will be responsible for providing 24x7 support and monitoring for applications that authorize and settle credit, debit, check, and prepaid transactions.

Key Responsibilities:
  • Provide production support in the Cards and Payments domain using AIX operating systems
  • Develop UNIX Shell scripts for monitoring and reporting
  • Monitor applications using AIX operating system with UNIX, C Programming, and SPLUNK
  • Assist merchants, gateways, and vendors when troubleshooting issues and implementing new functionality in production
  • Provide guidance to new merchants going live with the latest software application
  • Implement change records and analyze incident records to provide responses within contractual SLA's
  • Research and troubleshoot incident records assigned via Service Point, based on priority and severity
  • Work as part of a team to provide shift coverage on a rotational basis, including weekends
Requirements:
  • 3+ years of experience in a 24x7 production support experience in a financially impactful environment
  • 3+ years of experience in Windows, Linux, or AIX environment
  • 3+ years of experience writing UNIX Shell scripts
  • 3+ years of experience creating awk and shell scripts
  • 2+ years of experience writing Splunk queries
  • 2+ years of experience in incident, change, and problem management
  • Bachelor's degree in computer science, or a related field, or an equivalent combination of education, military, and work experience
Preferred Qualifications:
  • Knowledge of ISO 8583 message standards and regulations
  • Experience reading TCP/IP traces
  • Experience in Card and Payments domains

We're committed to diversity and inclusion, and we welcome applications from qualified candidates who reflect the diversity of our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

Please note that this role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island, or Washington.



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