IT Support Specialist

1 day ago


Yorktown Heights, New York, United States Software Guidance and Assistance, Inc. Full time

Job Title: IT Support Specialist

Job Summary:

We are seeking an IT Support Specialist to join our team at Software Guidance and Assistance, Inc. The successful candidate will be responsible for providing day-to-day technical support to our employees, ensuring that they have the necessary technology infrastructure to perform their daily tasks.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Install, configure, and maintain computer systems, software, and peripherals
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with the Head of Technology Operations to develop and implement technical solutions
  • Ensure data security, backup, and endpoint protection

Requirements:

  • Bachelor's Degree in Information Technology, Computer Science, or related field
  • 3-4 years of experience in user support, project management, system analysis, and development
  • Proven hands-on experience with desktop, mobile, and network applications
  • Experience with Active Directory and Azure
  • Familiarity with Salesforce a plus

About Us:

Software Guidance and Assistance, Inc. is a technology and resource solutions provider driven to stand out. We are a women-owned business committed to solving big IT problems with a more personal, boutique approach.



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