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Customer Service Supervisor

2 months ago

Schenectady, New York, United States Marie Leising & Associates, LLC Full time
Job Overview

Marie Leising & Associates, LLC is seeking a seasoned Customer Service Supervisor to join their management team in the printing industry.

Key Responsibilities:

  • Oversee the day-to-day operations of the customer service department in a fast-paced print manufacturing environment.
  • Act as a liaison among production personnel, sales teams, clients, and customer service representatives.
  • Develop and implement department procedures to enhance efficiency and reduce redundancy and downtime.
  • Assign work and review job orders to ensure all components are in place to meet quality and on-time production standards.
  • Provide guidance, mentorship, and support to customer service representatives.
  • Attend production meetings and communicate with customer service representatives and sales teams on job status and updates.
  • Manage client accounts and ensure timely and accurate communication.
  • Coordinate the provision of quality samples to clients.
  • Review and edit quotes to ensure accuracy and completeness.
  • Approve invoices and ensure timely payment.

Requirements:

  • Minimum 3 years' experience as a Lead Print CSR and/or Supervisor in a print manufacturing environment.
  • Working knowledge of prepress, offset, and digital printing and binding operations.
  • Ability to read and interpret print estimates, job orders, and accounting ledgers.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with the ability to multitask and manage multiple printing projects.
  • Good problem-solving skills.
  • Proficiency in MS Office and the internet.

What We Offer:

A competitive salary range of $65,000 - $70,000, plus benefits, 401(k), and relocation assistance.