Dispatch Supervisor and Customer Liaison
2 weeks ago
As a Dispatch Supervisor and Customer Liaison at Smart Care Equipment Solutions, you will play a critical role in ensuring the success of our customers by providing exceptional service and support. This is a unique opportunity to join a dynamic team and make a real impact on the lives of our customers.
Key Responsibilities- Manage daily workforce flow, scheduling issues, vacation schedule, and emergency service schedule for weekends and evenings.
- Be the primary point of contact for key account customers, providing timely and effective resolution to their needs.
- Work closely with dispatchers to ensure efficient scheduling, service delivery, and adherence to contracted service completion.
- Participate in the onboarding and training of new Service Delivery Specialists, aligning development activities to their abilities and talents.
- Manage technician performance through coaching and direction, under the guidance of Field Service Managers.
- Review district performance with Field Service Managers monthly to identify areas for improvement and achieve sales and profitability budgets.
- Collaborate with the Parts Department on parts issues, shipping, and delivery.
- Build strong relationships with key stakeholders in the customer's organization, proactively managing customer relationships to effectively solve issues and demonstrate value.
- Analyze customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas.
- Participate in quarterly business reviews on Smart Care Horizon Bradco service performance.
- Associate degree and two years of people management experience.
- Effective prioritization and time management with a demonstrated sense of urgency.
- Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment.
- 3-5 years of successful experience in Account Management, Business Development, Inside Sales, Dispatch Supervisor, or other customer-facing roles.
- Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
- Proven record of meeting customer needs, quality service delivery, meeting business objectives, and leading a field service team.
- Excellent verbal and written communication skills.
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Dispatch Supervisor and Customer Liaison
2 weeks ago
Schenectady, New York, United States Smart Care Equipment Solutions Full timeJob Title: Dispatch Supervisor and Customer LiaisonAt Smart Care Equipment Solutions, we are seeking a highly skilled and experienced Dispatch Supervisor and Customer Liaison to join our team. This role will be responsible for managing the daily workflow, scheduling, and emergency service schedule for our technicians. The ideal candidate will have excellent...
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Dispatch Supervisor and Customer Liaison
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Schenectady, New York, United States Smart Care Equipment Solutions Full timeJob Summary:Smart Care Equipment Solutions is seeking a highly skilled Dispatch Supervisor and Customer Liaison to join our team. As a key member of our operations team, you will be responsible for managing daily workforce flow, scheduling issues, and emergency service schedules. You will also serve as the primary point of contact for key account customers,...
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