Field Service Representative

4 weeks ago


Fond du Lac, Wisconsin, United States Spectrum Full time
Job Summary

As a Field Technician at Spectrum, you will be responsible for delivering exceptional customer service and technical expertise to our customers. You will work independently in the field, installing and repairing services for residential customers, while providing world-class customer service. You will also be trained to complete reconnects and troubleshoot technical issues. This is an entry-level role that requires a strong technical aptitude, problem-solving skills, and excellent communication skills. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Install and repair services for residential customers
Provide world-class customer service
Troubleshoot technical issues
Complete reconnects
Work independently in the field

Requirements

High School diploma or equivalent
Technical skills: problem solver with a technical aptitude, computer and software application use
Skills: communication, professionalism, time management, organization, critical thinking, responsible/reliable
Abilities: interpret analytics from soft tools such as meters and handheld devices, troubleshooting, read, write, and speak the English language
Physical: ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs), ability to lift up to 90 lbs and climb ladders to a height of 32 feet, working in confined spaces and at heights, safely operate and navigate a company vehicle in constant changing environments, ability to work with small components and wires, ability to work outside for extended periods in any season and/or during inclement weather
Valid Driver's license with satisfactory driving record within company standards required, ability to travel (including during inclement weather) to and from assigned territories and company facilities

What We Offer

Learning Culture: we invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
Dynamic Growth: we invest in your learning, and provide paid training and opportunities to move up and around the company
Competitive Pay: generous starting pay
Total Rewards: see all the ways we invest in you-at work and in life

Get to Know Us

Spectrum is a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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