Virtual Patient Access Coordinator

4 hours ago


San Diego, California, United States Inizio Engage Full time
About the Role

We are seeking a highly skilled Virtual Patient Access Coordinator to join our team at Inizio Engage. As a key member of our patient access team, you will play a critical role in ensuring patients have timely access to prescribed medications.

Key Responsibilities
  • Serve as a patient advocate to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments.
  • Understand patient support needs and interaction preferences to deliver a seamless, tailored patient experience.
  • Provide support to patients and healthcare professionals throughout the prior authorization and appeals processes.
  • Educate providers and patients on relevant payer policies to ensure patients can start and stay on therapy.
  • Manage a regional caseload promptly as defined by Service Level Agreements.
  • Triage accounts and patient cases to aligned Field Access Lead based on business rules established by the client.
  • Identify trends regarding reimbursement delays, patient concerns, and report to leadership.
Requirements
  • Bachelor's degree required.
  • Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management and knowledge of medical or pharmaceutical terminology.
  • Experience with health insurance and Rx reimbursement.
  • Understanding of HIPAA and privacy laws and requirements, with the ability to maintain patient confidentiality.
  • Experience with Adverse Event and Product Quality Complaint reporting.
  • Maintain compliance with program business rules, standard operating procedures, and guidelines.
  • Outstanding case management skills.
  • Passionate about learning and able to share/communicate that passion to others.
  • Exhibit collaboration and follow-up skills.
About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our mission is to partner with clients to improve lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.



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