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Director, Casualty Claims Management

2 months ago

Red Bank, New Jersey, United States Markel Full time
Job Summary

We are seeking a highly skilled and experienced Director, Casualty Claims to oversee and direct multiple teams of casualty claims managers and executive claims specialists. The successful candidate will be responsible for the resolution of claims within the casualty claims division, conveying the organization's objectives and priorities to staff, and measuring progress towards stated goals.

Key Responsibilities
  • Develop and execute strategies focused on improving claim quality and delivering superior customer service
  • Analyze and provide appropriate direction on coverage, strategic direction, and resolution of complex high-exposure claims
  • Review and approve reserves, large loss reports, and settlements in excess of managers' and executive claims specialists' authority
  • Make recommendations concerning reserve changes to senior management
  • Recognize significant potential exposure on claims and prepare appropriate alerts to executive management and internal business partners
  • Ensure that team adheres to fair claims practices regulations
  • Ensure team members adhere to claims department compliance standards
  • Assess and evaluate performance of individual managers, specialists, and teams, and provide feedback
  • Identify training needs and develop strategies for addressing those needs
  • Prepare and distribute reports by collecting and summarizing information
  • Assist in preparation of budgets, evaluation of expenses, and assessing resource needs
  • Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
  • Promote and enhance strong relationships with customers and channel partners
  • Participate in special projects as requested
  • Travel to other claim offices and conferences as required
Requirements
  • Superior claims technical skills and a strong understanding of product lines being supported
  • Coverage expertise with respect to primary, excess, and umbrella policy forms
  • Ability to manage teams of seasoned managers and specialists responsible for handling a variety of claims on both primary and excess policies
  • Excellent written and oral communication skills
  • Strong analytical and problem-solving skills
  • Strong organization and time management skills
  • Ability to deliver outstanding customer service
  • Bachelor's degree
  • JD or advanced degree a plus
  • Certification
  • CPCU, state bar admission, or successful achievement of other industry designations
  • Experience handling casualty claims (including primary and excess bodily injury, advertising injury, and property damage liability matters)
  • Minimum of 12 years of claims handling/legal and management experience or equivalent combination of education and experience
What We Offer

Markel offers a competitive salary range of $127,600 - $204,120 with 45% bonus potential. We also offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match contributions, employee stock purchase plan, PTO, corporate holidays, and floating holidays. Markel is an equal opportunity employer and does not discriminate on the basis of any protected characteristic. We strive to support our employees in living their lives to the fullest at home and at work.

Markel is a Fortune 500 company with over 60 offices in 20+ countries, operating in the insurance, reinsurance, specialist advisory, and investment sectors. We are committed to fostering a culture of excellence, innovation, and collaboration. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.