Customer Service Advocate

7 days ago


Alexandria, Virginia, United States Rividium Inc Full time
Job Description:
RiVidium Inc. is seeking a highly skilled Customer Service Representative to serve as the primary point of contact for employees addressing inquiries related to federal government rules, regulations, processes, and procedures.

About the Position:
This role requires exceptional communication and problem-solving skills to effectively respond to employee inquiries using HR Connect, Employee Personal Page (EPP), and other federal government systems. The successful candidate will provide data on leave and pay inquiries, including salary deductions, Leave and Earnings Statement (LES) line items, transaction codes (TCs), and Old Age, Survivor and Disability Insurance (OASDI) deductions.

Key Responsibilities:
* Respond to employee inquiries using agency policy guidance, internal websites, and careers website
* Handle general compensation and benefits inquiries, including biweekly pay dates and life insurance resources
* Route complex customer inquiries to designated points of contact for assistance
* Forward payroll, benefits, and personnel forms to the appropriate contractor within one business day
* Provide W-2 and LES documents upon request

Requirements:
* Associate's degree or BA/BS degree in Human Resources, Business, or related field, or equivalent experience
* Ability to process voluntary employee organization (VEO) memberships

Estimated Salary: $55,000 - $65,000 per year, based on location and industry standards.

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