Customer Service Representative
3 days ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at North American Genealogical Services. As a key member of our staff, you will be responsible for interacting with clients and supporting our research team.
Responsibilities:
- Handle customer inquiries and complaints in a professional and timely manner.
- Provide accurate information about our services to clients.
- Follow up with potential clients via phone to discuss their needs and provide solutions.
- Document and update client records and information accurately.
- Develop and maintain a knowledge base of our evolving services on a case-by-case basis.
- Act as the primary point of contact for clients, responding to their inquiries and concerns in a prompt and professional manner.
Requirements:
- Previous experience in customer service, sales, or related fields (legal, government).
- Ability to build rapport with clients and provide excellent customer service.
- Ability to prioritize tasks and multitask effectively.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
Salary Range:$60,000 - $80,000 per year, depending on experience.
Why Work with Us?
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