Customer Service Representative

3 days ago


Alexandria, Virginia, United States North American Genealogical Services Full time
Job Title: Customer Service Representative

About the Role:
We are seeking a skilled Customer Service Representative to join our team at North American Genealogical Services. As a key member of our staff, you will be responsible for interacting with clients and supporting our research team.

Responsibilities:
  • Handle customer inquiries and complaints in a professional and timely manner.
  • Provide accurate information about our services to clients.
  • Follow up with potential clients via phone to discuss their needs and provide solutions.
  • Document and update client records and information accurately.
  • Develop and maintain a knowledge base of our evolving services on a case-by-case basis.
  • Act as the primary point of contact for clients, responding to their inquiries and concerns in a prompt and professional manner.

Requirements:
  • Previous experience in customer service, sales, or related fields (legal, government).
  • Ability to build rapport with clients and provide excellent customer service.
  • Ability to prioritize tasks and multitask effectively.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.

Salary Range:$60,000 - $80,000 per year, depending on experience.

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