Senior Customer Advocate

5 days ago


Alexandria, Virginia, United States Donorbox Full time
Improve Customer Experience and Drive Business Growth

At Donorbox, we empower nonprofits to do more good through our fundraising and donor management platform. We are seeking a seasoned professional to lead our Support, Support Engineering, and Account Management teams as a Vice President of Customer.

About the Role
  • Develop and execute a customer-centric strategy that aligns with company objectives, maximizing customer satisfaction, product adoption, retention, and revenue expansion.
  • Lead and mentor a multi-functional team, fostering a culture of excellence, empathy, and continuous improvement.
  • Oversee the delivery of exceptional technical and non-technical support, ensuring customers experience swift, accurate, and empathetic resolution of issues.

The salary for this position is $180,000 - $220,000 per year, depending on experience and location, plus equity and a performance bonus tied to key metrics. Benefits include fully remote work, generous time off policy, employer-sponsored health insurance plan, reimbursement package for home office expenses, eligibility for employee equity plan, wellness program, and more.



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